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Animal Services

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1. What should I do about a stray, found, or dead animal in my yard or on the road?

Call Orange County Animal Care's (OCAC) Service Request Line at 714-935-6848 and OC Animal Care will pick it up. It is OCAC’s goal to handle all calls for service as quickly as possible. Unfortunately, due to their abnormally low staffing, calls for service must be prioritized in order of importance with those affecting public safety being handled first. Non-emergency calls may take several hours to days to handle.

2. What is the appropriate thing to do about my neighbor's dog that barks all night?

Speak to your neighbor. If this fails to resolve the problem, file a barking dog complaint by completing OCAC’s online Barking Dog Complaint Form. For more information on barking dog complaints or the barking dog complaint process, please visit OCAC’s page.

3. Do I need to obtain an animal license for my pet?

All dogs in Orange County over the age of four months are required by law to be licensed and vaccinated against rabies. Residents owning or having custody of any dog must license the dog within 15 days of acquisition or within 15 days after the license becomes due. Residents must provide proof of a California approved rabies vaccination to obtain a license (OCCO 4-1-70). Cat licensing is optional and available through OC Animal Care. Licensing your dog provides necessary information to support investigations of cruelty, neglect, abandonment and dog bites. Licensing also indicates ownership of a dog. If your dog is found, OC Animal Care will call and send you a letter.   For more information on licensing, please visit OCAC’s page or call (714) 935-6848.

4. I am interested in getting a pet, what kind of animals do you have for adoption?

OC Animal Care has a variety of animals, including dogs, cats and exotic pets available for adoption. We encourage you to come down and select a pet to your liking. You can also check out the Adoption page for more information.

5. How do I search for my lost pet?

To locate for your lost pet currently at OC Animal Care, visit OCAC’s page for lost pets.

6. Are there any disaster preparedness tips for animal owners?

The best way to protect your pets is to ensure you are prepared for these situations. Visit OCAC’s page for Disaster Preparedness tips for small and large animals.

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Building - Fee Questions

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1. What are the fees for my permit?

If you would like to obtain an estimate of the permit fees you will be required to pay, you should speak with one of the Permit Technicians at the Building Division Counter by calling 714-961-7120.  If you already know how to calculate the fees, and need a copy of the current fee schedule, you can visit the Building fees page.

2. How much will a permit cost for a remodel?

Remodeling projects may involve more than one permit, depending on how complex the project is.  To obtain the closest estimate of the permit fees you can expect for your project, you should speak with one of the Permit Technicians at the Building Division Counter by calling 714-961-7120.  If you already know how to calculate the fees, and need a copy of the current fee schedule, you can visit the Building fees page.

3. What are Development Impact Fees, and why are they so expensive?

Development Impact Fees are intended to offset the actual impact of land development on city services and city amenities.  As more land is developed, primarily by residential projects, the demand for schools, parks, recreational programs, sewers, and other municipal infrastructure increases.  For more information or to obtain a schedule of the current Development Impact Fees, visit the Development Impact Fees.

4. Where do I pay my school fees?

a.The Placentia – Yorba Linda Unified School District imposes developer fees on both commercial and residential construction projects.  These fees are collected directly by the school district, and are intended to address the increased impact that constructing new buildings, or adding floor area to existing buildings, has on school district facilities.  For more information related to School District Developer Fees, visit the Placentia-Yorba Linda website.

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Building - Inspection Questions

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1. What time will the building inspector be at my job site?

Each day, the inspectors determine the order of their inspection workload in a manner that is operationally most efficient.  If you are interested in knowing an approximate time that your inspection will occur, you may contact the Building Division Counter at 714-961-7120, and a permit technician can look up your inspection and let you know where in the order it falls within the queue.  While this does not provide a precise time of day, you may be able to ascertain whether the inspection is more likely to occur during the morning or in the afternoon.

2. Can I look up my building inspection on-line and see if the inspection has passed or failed?

Yes.  At the end of each day, building inspectors enter the results of their field inspections into the City’s permit data management system.  Please allow for sufficient time for the building inspectors to complete the entire day’s inspection workload, and enter the inspection results into the system.  To view inspections results once processed, please visit the Citizen Portal.

3. Why do you need to come into my home for a smoke detector/ carbon monoxide detector inspection?

Smoke alarms and carbon monoxide alarms have very specific requirements related to electrical power, proper placement, and interconnection.  In some instances, a battery-operated smoke alarm may be acceptable.  In other instances, smoke alarms must derive primary power from the building wiring.  Also, certain types of smoke alarms are required to be installed further away from permanently installed cooking appliances.  Smoke alarms and carbon monoxide alarms are important features which are intended to save lives.  Proper inspection often requires visual confirmation of certain installation conditions.

4. Can you give me a list of all the inspections I will need?

Projects can vary in complexity from the construction of an entirely new building to a simple interior kitchen remodel.  Similarly, the types of inspections that a project may require can also vary significantly. The required inspections are listed on the project job card. However, if you are unsure whether an inspection is necessary, you may always contact the staff at the Building Division which includes our Inspectors. 

5. Do I need to be at the job site when the building inspector arrives?

An adult in responsible charge of the property and the construction project must be present when the building inspector arrives.  This individual must be authorized to serve as the property owner’s agent and must be able to authorize the inspector’s entry onto the property for inspection purposes.  Furthermore, this individual must have authority to expose any portions of the construction work which may be necessary for the inspector to evaluate the work performed.  If construction deficiencies are observed during the inspection, this individual shall be responsible for conveying such information to the property owner or other authorized agent.

6. How do I change the contractor listed on my permit?

To change the contractor on any valid permit, a new permit must be issued to replace the original permit and reflect the new contractor’s information.  In order to authorize the change, a letter is required from the property owner which releases the original contractor from the responsibility of all remaining (unfinished) work and authorizes the new contractor to complete all remaining work.  The new contractor must have a valid contractor’s license and appropriate workers compensation insurance.  A nominal fee is charged to issue the new permit.

7. Can I schedule my building inspection for a specific time of the day?

Each day, the inspectors determine the order of their inspection workload in a manner that is operationally most efficient.  When you schedule your inspection, you may also inform the inspector that a particular time of day (i.e.. morning or afternoon) is preferred.  There are no guarantees that the inspector will be able to accommodate the request, but often such requests can be accommodated.  If the inspector is able to accommodate a specific inspection scheduling request, without detrimentally affecting the rest of the day’s inspection route, you will receive a confirmation.

8. How long will the building inspection take?

Every building inspection takes a different amount of time.  Most of the factors that affect how long an inspection will take are entirely under the control of the contractor.  Projects that are constructed in a very professional manner, utilizing high-quality approved construction components, and adhere to approved plans are generally very quick to inspect.  In contrast, projects that deviate from plans, or utilize questionable materials or construction techniques may result in numerous inspection corrections.  In general, most inspections can be completed in under an hour.  For extremely large projects, some inspections can take an entire day.  If you would like more information regarding a particular inspection, you should speak to your inspector several days before scheduling the event.

9. Will the building inspector call the contractor to inform him that an inspection has failed?

No.  If an inspection fails, the building inspector will leave a written correction notice with the person who is in responsible charge at the job site.  This may be the contractor, the property owner, or an authorized representative of the owner.  It is that person’s responsibility to share the written correction notice with any individuals who may need to know the results of the inspection.  After reviewing the written correction notice, anyone who needs further clarification in order to properly resolve the noted deficiencies is encouraged to speak with the inspector, whose contact information will be included on the written correction notice.

10. Who is qualified to serve as a deputy inspector?

Section 1705 of the Building Code requires special inspections to be performed by a deputy inspector for some types of work.  Only qualified individuals are recognized by the City of Yorba Linda for performing these types of special inspections.  The requirements to serve as a deputy inspector in the City of Yorba Linda can be found here.

11. Do I need the “Approved” plans at the jobsite when the building inspector arrives?

Yes.  It is your responsibility to ensure that the “Approved” set of construction plans is available on the job site whenever an inspection is scheduled.  Your inspector must have the approved plans in order for the work to be inspected and approved.  Without the approved plans, your inspector may not be able to perform his job, and the inspection may need to be rescheduled for an alternate date/time when the approved plans will be available.

12. Is the city open or closed this Friday?

The City of Yorba Linda is closed on alternate Fridays.  A full calendar of events, including which Fridays the City is closed is available on the City’s calendar.

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Building - Permit & Plan Check Questions

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1. Can I obtain permit application forms online?

Permit application forms may be obtained online, but they must be submitted in person at the Building Division Counter.  Upon submission, all required plans, specifications and other supporting material must be submitted, along with the appropriate fees.  If you would like to download a permit application form before you visit the Building Division Counter, visit the Applications and Forms page.

2. Can I pull my permit myself as an owner/builder or do I need a contractor?

In California, most construction work is required to be performed by a licensed contractor.  In certain instances, the owner of the property may secure a permit as an owner-builder, but there are strict limitations on when this may occur.  It is important to note that only the owner of the property qualifies for this type of permit issuance, and not the owner of a business or other tenant of the property. The Contractors State License Board has compiled a convenient summary of the limitations related to owner-builder projects for all owners to consider.

3. Is an owner/builder permit more expensive than if a contractor pulls it?

No.  The permit fees associated with your project will be based on the City of Yorba Linda Fee Schedule, regardless of who performs the actual construction work.

4. How many sets of plans do I need to apply for a building permit?

Two sets of plans are required for all permit applications.  The plans shall be drawn to scale, and must include all pertinent information necessary to ensure that the proposed work will comply with all applicable codes and standards.  Plans prepared by a licensed professional (such as an architect or an engineer), shall be stamped and signed.  The plans shall include sufficient details and specifications to enable the builder and the inspector to determine how the structure is intended to be constructed, and how compliance with all applicable codes and standards will be achieved.

5. Can you tell me where my property lines are?

No.  Determination of the precise location of property lines requires the service of a land surveyor.  In California, only a licensed Land Surveyor or a Civil Engineer licensed prior to January 1, 1982 is legally allowed to engage in land surveying.

6. What is a plot plan, and can I prepare my own plot plan?

A plot plan is a graphical representation of a parcel of land, which also identifies all structural improvements on the property.  In addition to identifying structural improvements, any other features which may have a significant impact on the acceptability of any proposed improvement of the property should also be shown.  Features such as drainage, location of parking spaces, sloping grade surfaces, and other important information should be shown.  

7. What codes does the City of Yorba Linda use?

The City of Yorba Linda utilizes the 2019 California Building Standards Code as modified by local amendment ordinances.  Please see the Yorba Linda Municipal Code for copies of our amendments and ordinances. 

8. Does Yorba Linda have any special policies or procedures?

The City of Yorba Linda has implemented several policies and procedures which are intended to streamline the plan approval and permit issuance process.  Many of the policies and procedures are designed to assist applicants in avoiding common errors.  Others are intended to ensure proper interpretation and application of various code requirements.  A full list can be viewed under Policies and Procedures.

9. Are there any referenced codes or standards that I will need to follow?

In addition to the model California Building Standards Code and the City of Yorba Linda’s local amendment ordinances, some regulations are mandated by reference to another code or standard.  Construction projects must comply with such referenced codes or standards just as if they were fully set forth within the California Building Standards Code itself.  More information on referenced codes and standards is available here.

10. Can I get my plans checked over the counter?

Simple plans that do not require a great deal of technical research or engineering evaluation may often be reviewed over the counter.  If the proposed work is subject to extensive review for energy conservation, disabled access, or special seismic design considerations, it may be necessary for the plans to be submitted.  If you believe that your project is simple enough for an over-the-counter review, a plan checker is available Monday - Thursday from 1:00-4:30 pm, alternating Fridays 1:00-4:00 pm.

11. How long will it take to get through plan check?

The length of time needed to complete the initial round of plan review is affected by the complexity of the project, the quality of the plans and specifications, and how busy the Building Division is.  In general, most plans require two to four weeks for completion of the initial plan review.  If you would like to check the current plan check backlog so that you can manage your schedule, you can call the Building Division Counter by calling 714-961-7120.

12. Can you email me my corrections, or do I need to pick them up?

 In general, plan check corrections need to be picked up from the Building Division Counter.  Most plan checks result in “red-marked” plans, which include very specific information related to potential code deficiencies which must be corrected prior to permit issuance.  Since the “red-marked” plans cannot be emailed, the standard requirement is for applicants to pick up the plan check corrections in person.

13. Does the City of Yorba Linda have a basic plan check correction template that I can use to make sure I don’t forget anything important while I design my project?

Yes. The City of Yorba Linda has several plan check correction templates for different types of projects.  Please be advised that these templates only address commonly encountered code deficiencies.  Compliance with all of the requirements included in these templates does not guarantee that a project will be approved.  Use of these templates to address commonly encountered problems will often increase the likelihood that the project will be approved quickly.  To receive a copy of the templates, please contact the Building Division at 714-961-7120.

14. Does the City of Yorba Linda have any standard construction details or other handouts that may assist me in preparing plans for my construction project?

Yes.  There are several standard details and handouts that have been prepared to assist permit applicants with their projects.  If you would like to review these details to see if any of them may be helpful, please visit the Standard Plans page.

15. Does the City of Yorba Linda have any special plan submittal requirements that I need to follow before my plan can be approved?

The City of Yorba Linda has specific plan submittal requirements related to fire prevention standards imposed by the Orange County Fire Authority (OCFA).  There are also plan submittal requirements associated with Yorba Linda’s Planning and Zoning approval process.  Also, electrical load calculations are required to ensure that a building’s electrical system will not be overloaded.  More information related to these plan submittal requirements please contact the Building Division at 714-961-7120.

16. How do I comply with the city’s construction and demolition debris recycling regulations?

The State of California has mandated that all municipalities reduce the amount of solid waste by diverting recyclable material away from landfills.  This includes solid waste that is generated during the construction, remodeling or demolition of buildings. Information and forms can be viewed by selecting the  Waste Management Plan.

17. Are there any special requirements related to swimming pools?

Swimming pools must comply with current regulations to ensure safety.  These regulations help to prevent accidental drowning, electrocution, suction entrapment, water quality, mosquito abatement, and more.  To facilitate compliance with these requirements, the City of Yorba Linda has compiled a swimming pool and spa permit packet (PDF).

18. Does Yorba Linda have an expedited permit process for solar photovoltaic systems?

Yes.  For solar photovoltaic systems 10KV (AC) and less, an expedited permit and inspection process is available if your project complies with specific guidelines.  Please see the Solar Expedited Checklist, to see if your project qualifies. 

19. If I construct an addition, will I need to install fire sprinklers in my entire home?

All new residential buildings require the installation of an automatic fire sprinkler system throughout the entire building.  Also, an automatic fire sprinkler system is required to be installed throughout the entire building for residential additions of 200 square feet or larger if the combined area of the existing building plus the area of the addition, including attached garage exceeds 4,800 square feet.  Regardless of size, an automatic fire sprinkler system is required to be installed in any addition when the existing building is already provided with an automatic sprinkler system.

20. How can I tell if my property is located in a Very High Fire Hazard Severity Zone?

Parts of Yorba Linda are located in the Very High Fire Hazard Severity Zone, as identified on the Fire and Resource Assessment Program (FRAP) maps prepared by the State Fire Marshal.  Properties located in these areas are located in the Wildland-Urban Interface (WUI), and special construction requirements can be found in either Chapter 7A of the California Building Code or Section R337 of the California Residential Code.  To identify if your home lies in this area, visit Map Yorba Linda and check the "Very High Fire Hazard Severity Zone" layer from the layer list button in the upper right corner.

21. What is methane testing or review?

Methane testing and review is an analytical process in which the propensity for naturally occurring methane gas release is determined.  Many parts of Yorba Linda are located above naturally occurring pockets of methane gas.  If the methane gas seeps up to the surface and disperses naturally into the atmosphere, there is generally little risk of danger.  But, if a building is constructed in an area that experiences methane gas seepage, the gas can accumulate in portions of the building and reach dangerous concentrations.  In extreme cases, methane gas can accumulate enough to create an explosion hazard.  Methane gas is often associated with oil wells, and information can be found at the Division of Oil, Gas & Geothermal Resources website.  Additionally, methane gas mitigation is regulated with the assistance of the Orange County Fire Authority (OCFA), which can be reached at 714-573-6108.

22. Who regulates construction projects that may involve asbestos?

Asbestos and asbestos-containing construction products may present serious health hazards if they are handled incorrectly.  It is important that any products that include asbestos be properly removed and disposed of by a qualified individual.  The South Coast Air Quality Management District (SCAQMD) regulates the proper handling of asbestos materials.  SCAQMD Rule 1403 has been published to establish the regulatory guidelines related to asbestos containing material.  View a copy of SCAQMD (PDF). is available here . The City of Yorba Linda has an asbestos disclosure form that you can use to certify how your project will comply with applicable regulations.  

23. How do I document an “Unreasonable Hardship to Disabled Access Requirements”?

In general, all construction projects must comply with the accessibility standards contained within Title-24 of the California Code of Regulations.  These standards can be found in Chapter 11A (privately funded housing) and Chapter 11B (publicly funded housing and non-residential projects) of the California Building Code.  In some cases, full compliance with these standards may not be necessary for projects which alter existing buildings due to an unreasonable hardship.  Instead, partial compliance may be allowed in public use areas pursuant to Chapter 11B.  To facilitate documentation of an “Unreasonable Hardship”, please submit the following application for unreasonable hardship over the valuation threshold. And the following application for unreasonable hardship under the valuation threshold. Either should be completed and submitted to your plan checker.

24. What type of contractor’s license is required for each type of work?

In California, an individual may be licensed as a “general” contractor or a “specialty” contractor.  Normally, work performed within any specific construction discipline should be performed by a specialty contractor who is licensed in that particular discipline.  The only exception is if the job requires more than two types of work on a building.  Then it is appropriate for a licensed general building contractor to contract for and oversee the entire project.  The Contractors State License Board has summarized the distinction between general contractors and specialty contractors, which can be found under license classification. To verify a contractors license please visit the Contractors State License Board. 

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Building - Septic Systems

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1. Under the State Water Resource Control Board's requirements for OWTS in Tier 1, 3, and 4 are soil, site, and percolation tests required for full replacements?

Soil, site, and percolation tests should be performed by a qualified professional licensed by a State of California agency to design an OWTS and practice as a professional for associated reports as allowed under their license or registration. 

All site requirements and site requirement omissions will be determined on a case by case basis by the State of California Santa Ana Regional Water Quality Control Board. 

2. Does an OWTS replacement require a new 100% expansion area?

No.

3. Can seepage pits be installed instead of a leach field?

Seepage pits will only be authorized by the Santa Ana Regional Water Quality Control Board for repairs where site limitations require a variance.

4. Are seepage pits permissible when an existing lot size prohibits a leach field? This could be due to a pool, spa, detached structure(s), sloping terrain, or landscaping, etc.

Tier 1 of the OWTS Policy does not allow for the use or installation of seepage pits.  Should the need for replacement of a dispersal field be problematic, the proponent (applicant) should be contact the Santa Ana Regional Water Quality Control Board for consideration.

5. What if an existing site fails to meet soil & site evaluation analysis? This could be due to boring restrictions/findings, percolation test results, setbacks, or other requirements in Tiers 1, 3 or 4.

A proposed use of alternate disposal system may be considered, provided a sewer system is not available to serve the lot. Such proposals shall be forwarded to the Santa Ana Regional Water Quality Control Board for consideration.

6. What if an existing site cannot meet the requirements of Tiers 1, 3, or 4? This could be due to addition(s), landscaping, site terrain, pool, spa or detached structure. How is compliance required?

In this case, a proposed use of alternate disposal system may be considered provided a sewer system is not available to serve the lot. Such proposals shall be forwarded to the Santa Ana Regional Water Quality Control Board for consideration.

7. An existing single-family dwelling unit's OWTS has failed. The home is within 200' of a sewer connection. Is there anything that would omit the City ordinance requiring connection to the sewer?

No. If a sewer connection is available within 200 feet of the lot, the septic system must be abandoned, and the property must connect to sewer.

8. An existing single-family dwelling unit has a failing OWTS & the owner can only afford the replacement cost and not the soil, site or percolation testing. Are there any exceptions?

The homeowner may apply to State Water Resources Control Board, Division of Financial Assistance for funds to create a mini-loan program which is intended to assist property owners with compliance costs (see Legislative intent, Water Code § 13291.5).  Assistance is encouraged for private property owners whose cost of complying with the requirements of the policy exceeds one-half of 1% of the current assessed value of the property on which the OWTS is located.  For further information, please visit the State Water Resources Control Board website.  

9. An existing single-family dwelling unit has a failing OWTS with a public sewer within 200'. The owners are on fixed incomes & caring for a disabled person. Would a connection be required?

The City of Yorba Linda can issue permits for the repair and or replacement of existing systems provided they comply with Tier 1 and 4 requirements of the OWTS Policy and with Santa Ana Regional Water Quality Control Board approval prior to permit issuance by the City of Yorba Linda. 

If the system requires minor repairs, such as a new main line, clean out, tank lids, then no connection is required. However, if a system requires a new leach field, pits, or tank then a sewer connection is required. 

If financial assistance is required, the homeowner may apply to State Water Resources Control Board, Division of Financial Assistance for funds to create a mini-loan program which is intended to assist property owners with compliance costs (see Legislative intent, Water Code § 13291.5).  Assistance is encouraged for private property owners whose cost of complying with the requirements of the policy exceeds one-half of 1% of the current assessed value of the property on which the OWTS is located.  For further information, please visit the State Water Resources Control Board website.  

10. How does a homeowner apply for financial assistance per the OWTS policy & receive a Conditional Waiver of Waste Discharge Requirements? What entity issues the approvals?

The homeowner may apply to State Water Resources Control Board, Division of Financial Assistance for funds to create a mini-loan program which is intended to assist property owners with compliance costs (see Legislative intent, Water Code § 13291.5).  Assistance is encouraged for private property owners whose cost of complying with the requirements of the policy exceeds one-half of 1% of the current assessed value of the property on which the OWTS is located.  For further information, please visit the State Water Resources Control Board website.  

Approval for financial assistance or Conditional Waiver of Waste Discharge Requirements will come from the State Water Resources Control Board. The Santa Ana Water Quality Control Board will not be responsible for the approval

11. A homeowner wants to convert an attached garage into 2 bedrooms/1 bath. The addition will comply with the single-family dwelling unit definition, but will require a larger system. Is this possible?

The conversion of the attached garage is deemed “new development” and must comply with Tier 1 requirements of the OWTS Policy regarding the minimum lot size, setbacks, flows, etc. Projects will be considered on a case by case basis by the Santa Ana Regional Water Quality Control Board.

12. A homeowner wants to add on to an existing single-family dwelling unit. The addition will result in the replacement and enlargement of the existing system. Is this allowed?

If the property is within 200 feet of a sewer, then the site must connect. 

However, if a sewer connection is not available, then a replacement system possibly may be installed. The installation must be compliant with Tier 1 requirements of the OWTS Policy and approved by the Santa Ana Regional Water Quality Control Board prior to a permit being issued. 

Please be advised the Yorba Linda Water District and the Orange County Sanitation District consider any room that has two methods of egress, including door(s) or window(s), a ceiling height of 7', a net floor area of 70 square feet with a dimension of no less than 7', with or with out a closet, a bedroom. 

13. An existing OWTS is sized correctly and will not require any modifications for a proposed detached pool house with a bedroom and bath. Can the pool house tie into the existing system?

A small pool house or other similar structures can be reviewed by the Santa Ana Regional Water Quality Control Board on a case by case consideration.

14. Can a detached Accessory Dwelling Unit (ADU) be constructed on a lot less than 2.5 acres and tie into a correctly sized, existing OWTS?

Current state law allows for ADUs, provided there is a sewer system available to serve lots and properties.

15. An existing detached garage is being considered for use as an ADU. The garage is currently connected with a lattice covered patio cover. Will there be any limitations?

The Santa Ana Water Regional Quality Control Board does not consider patio covers or breezeways a means of attachment to create separate room additions to a single-family home.

16. An existing OWTS is sized correctly and will not require any modifications for a proposed detached ADU on an existing property. Can the ADU tie into the existing system?

No. The proposed ADU would require a separate OWTS to be installed and would need to meet the Tier 1 requirements in the OWTS Policy. Thus, 2.5 separate acres would need to be dedicated the new OWTS.

17. Current state law allows ADUs by right and with the State’s encouragement. However, the Water Board is denying ADUs based on the OWTS Policy. How does the City remain compliant with both agencies?

The current California State law allows for ADUs, provided there is a sewer system available to serve those lots/properties. Proposals for ADUs to be served by an OWTS must comply with the current statewide OWTS Policy. 

California’s right to ADUs are contingent based on SB-1069, Sec. 5. 65852.2(a)(1)A and AB-2299, SEC. 1.5 65852.2(a)(1)(A)

18. Per the CA Water Resource Board's OWTS Policy, would a Board and Care Facility be considered a single-family dwelling unit?

Per the California Water Resource Board's OWTS Policy, a single-family dwelling unit is defined as a structure occupied by just one household or family and would not generate more than 250 gallons of waste water per day.  Thus, a Board and Care is deemed a commercial project which would result in an increase of waste water flows of more than 250 gallons per day.

19. Can a single-family dwelling unit be purchased and within one year be converted into a Board and Care facility?

No, a Board and Care is deemed a commercial project which would result in an increase of waste water flows of more than 250 gallons per day.

20. Can a single-family home be purchased with the intent to convert the home to a Board and Care facility?

No, a Board and Care is deemed a commercial project which would result in an increase of waste water flows of more than 250 gallons per day.

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Community Center Rentals

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1. How do I reserve a room at the Community Center?

The contract holder (individual reserving the room) is required to complete a facility use application and various required policy and procedure forms and visit the Community Center in person to complete the reservation process.  An initial payment of $500 is required to secure the booking if your event is further than 60 days out. If the event will take place within 60 days of placing the reservation or the total amount of the rental is under $500, payment will be required in full at the time of booking.

2. How much does it cost to reserve a room at the Yorba Linda Community Center?

The Yorba Linda Community Center offers a variety of banquet and meeting rooms and the rates for each room will vary depending on your rental classification and type of event based on the Community Center Facility Rental Fee Schedule (PDF).  For further rental fee information, visit the Community Center Rental Fee page, or call the Community Center at 714-961-7181

3. What organizations qualify for the Resident Non-Profit Rate?

In order to qualify for Yorba Linda resident non-profit and church rates, organizations must provide proof of the following and must be verified by Community Center staff prior to receiving the resident non-profit and church rates.  Visit the rental policy and procedures page for further information on the reservation timeline and rental classifications.  

• State of California Franchise Tax Board exemption under Sections 23701d, 23701e, 23701f, 23701g, 23701w or 501(c)(3) of the Revenue and Taxation Code. 
• Yorba Linda Based organizations shall be based in Yorba Linda. Proof of residency shall be based on their tax-exempt status filing with the IRS and State of California. 
• Have minimum of 60% Yorba Linda residents and/or 60% with Yorba Linda business addresses. A membership roster and the nonprofit tax exemption number shall be submitted on a yearly basis as a condition of any organization receiving classification in this group.

4. How far in advance can I reserve a room?

Please use the following timeline to determine when you are able to reserve the facility based on your residency status.  Visit the rental policy and procedure page for more information.

• Yorba Linda Non-Profit Organizations: May reserve 18 months prior to their event date.
• Yorba Linda Residents & Commercial Businesses: May reserve 15 months prior to their event date.
• Non-Resident Organizations and Individuals: May reserve 12 months prior to their event date.

5. When can I visit the Community Center to view or reserve a room?

Typical business hours are Monday-Thursday from 7:30 a.m.-5:30 p.m. and Fridays from 8 a.m.-5 p.m.. Evening and weekend hours vary depending on facility use. Please call the Community Center at 714-961-7181, or email the Community Center Facility Rentals, prior to your arrival so staff can best assist you.

6. Is there a location to accommodate my wedding ceremony?

Yes. Located just south of the Community Center, the Hurless Barton Park Amphitheatre can accommodate outdoor wedding ceremonies. Central parking between the two venues is available for the convenience of your guests. View the current rates and policies for more information. The Community Center also works closely with Black Gold Golf Club to host various events and weddings at their facility, including the wedding lawn. For further information, you may email Holly Hamlin, Center Catering's on-site Catering Sales Director & Event Coordinator, or call her at 714-985-9432. Further information is also available by visiting the Center Catering website.

7. Do you offer on-site catering?

Yes. Center Weddings & Events, in partnership with Black Gold Golf Club, is the primary, on-site, full service caterer. Center Catering can provide a multitude of services from customized menus to equipment rentals. Please visit the Center Catering website for further information or contact the on-site Catering Sales Director & Event Coordinator for a complimentary consultation, call 714-985-9432, or email Holly Hamlin.

8. Can I hire my own caterer for my event?

Yes. Outside caterers are welcome to provide food for your event. A prep kitchen containing a residential refrigerator, stove/oven, and a warming oven will be provided for each of the banquet rooms. It is encouraged that clients tour the facility with their caterer so they are aware of the limitations and the Community Center's policy and procedures for caterers. 

9. Can I serve alcohol at my event?

Yes. Alcohol may be served. However, all private parties and commercial events, as outlined in the alcohol policy, serving alcohol are required to enter into an agreement with Center Wedding & Events to purchase and service alcohol. Further details on the bar pricing and packages can be obtained by contacting the Community Center or Center Wedding & Events at 714-985-9432.  A minimum of one (1) security guard is required to be present at all events serving alcohol with 100 or more people in attendance.  Please see the rental policy and procedure page for all information pertaining to the service of alcohol.

10. Are tables and chairs included with the room?

Yes. Staff will provide and setup chairs and tables for your function. Tables and chairs will be set up by the start of your contract time according to the room diagram provided.  The options are limited based on other events and quantities of tables and chairs requested.  Table inventory ranges from 5' rounds, 8' rectangle, cocktail tables, and cake tables.  Example rooms setups are also available online on the floor plans and room capacities page.  Further information can be obtained by calling 714-961-7181 or email the Yorba Linda Community Center.

11. Are linens included?

No. Linens are not included. However, Center Catering, the on-site caterer, can provide linens for a fee. Please visit the Center Catering website for further information, or you may call 714-985-9432 or email Wendy Herckt, the on-site Catering Sales Director & Event Coordinator, for a complimentary consultation.

12. Can I make a payment over the telephone or online?

No. Unfortunately, we do not take payments over the phone. Please visit the Community Center to deliver your payment, mail your payments to: Yorba Linda Community Center, 4501 Casa Loma, Yorba Linda, CA 92885, or contact the Yorba Linda Community Center and they can make arrangements and provide directions for you to pay online at www.YLRecOnline.com.  

13. How many people do your banquet rooms hold?

The total number of people each room can accommodate will depend on the function and event activities. You can view the maximum room capacity chart for each room and view several various room layouts on the floor plans and room capacity page. 

14. Can I arrive before my contract time to drop off items and/or decorate? Can I stay late to clean up?

The earliest time you
or your vendors may access the room is the start of your contracted time. Due
to liability concerns, items cannot be dropped off in the room until your
contracted time begins. All guests, vendors, and any items brought in must be
removed from the room by the end of your contract time. If you would like to
make adjustments to the start or end of your contract time, please contact
Community Center staff by phone at 714-961-7181 or email the Community Center. 

15. What is the earliest and latest I can reserve a room?

AVAILABLE RENTAL HOURS

Monday – Saturday 7:30 a.m. – Midnight (clean-up hour must end no later than 1 a.m.)

Sundays 8 a.m. – 10 p.m.  (clean-up hour must end no later than 11 p.m.)

Users must begin cleaning one (1) hour prior to the end of the reservation time. Requests for alternate hours require written approval and may be subject to additional fees.

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Community Preservation

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1. My neighbor’s tree branches overhang onto my property and are dropping leaves into my property (pool, patio, garden, etc.). Can the City make them trim the branches or remove the tree?

Community Preservation does not have the authority to require a property owner to trim or remove any of their vegetation unless it overhangs into a public right-of-way, impeding either pedestrian or vehicular traffic, or unless the vegetation is dead and presents a potential fire hazard. Instead, Community Preservation recommends callers attempt to work this out amicably with their neighbor.

2. I want to report a property maintenance issue in my neighborhood. Can my contact information remain anonymous?

The City of Yorba Linda routinely accepts anonymous complaints.  Community Preservation investigates, and resolves such complaints in the same manner as concerns raised by identified complainants. If you do choose to leave you contact information, be assured that your identity is protected by the Government Code and is never released to anyone outside of staff.

3. Does Community Preservation address the number of vehicles any one resident has?

No. As long as they are all operational and rated for residential-zoned parking.

4. Who do I contact regarding cars, RV's, or boats parked in the street for an extended length of time?

The parking of any type of vehicle on the street is enforced by the Orange County Sheriff’s Department. The Community Preservation Division does not enforce the vehicle code. You may contact the Orange County's Sheriff's Department at 714-647-7000 regarding parked vehicles.

5. Can I keep my portable basketball backstop on the sidewalk or in the street?

No.
Privately owned sporting equipment such as basketball backboard structures,hockey nets, skateboard ramps and similar items may not be permanently left in the “public right-of-way”.  The public right-of-way includes the street, sidewalk, parkway, and driveway aprons.  Residents are asked to put these items back on their private property once they are done using them so that street sweepers and other equipment may access the area.

6. What regulations apply to the storage and placement of trash cans?

Trash containers may not be placed at the point of pickup before 4:00 p.m. on the day preceding collection and must be removed before 8:00 p.m. on the day of collection. Additionally, trash cans must be stored in an area not visible from the public right-of-way.

7. Who can I call regarding a barking dog nuisance?

The City of Yorba Linda contracts for animal control services with Orange County Animal Care.  Complaints or inquiries may be made directly to Animal Control at (714) 935-6848.

8. Is it a code violation to have a home business?

No. In most cases home occupations are permitted. Home occupations are regulated by the municipal code and are subject to the securing of a business license. Generally, home occupations are permitted if they do not have an impact on the neighborhood by means of excessive noise, traffic, visual blight, etc.

9. I want to hang a banner on my business. Do I need a permit?

Yes. Temporary Use Permits can be obtained through the Community Preservation Division. There is no fee for this permit, and it is valid for 20 consecutive days per quarter.

10. What if my question is not answered here? How do I find further information?

Please call the Community Preservation Division at (714) 961-7138.

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Coronavirus Meal Gap Program

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1. Can my restaurant serve breakfast, lunch, or dinner meals?

Yes, you can propose and serve breakfast, lunch or dinner meals.

2. Should I include tax, gratuity, and service fees in the cost of the meal?

You should include what you would typically charge a customer and what is identified on your menu into the price of your meal.  Therefore, tax can be charged, but gratuity and any additional service fees should not be charged. 

3. What is the deadline to apply?

The application will remain open for business to apply through the distribution period.

4. What is the process for being compensated if my restaurant provides meals over several dates?

You will need to provide an invoice for each distribution date. The City will pay each invoice after the distribution day is completed.

5. What are the dietary needs we have to meet?

There are currently no specific dietary needs.  Meals proposed should be considered for the senior citizen population with different cultural and ethnic backgrounds. 

6. How many staff do I need to send to distribute meals?

You can decide how many staff are needed to distribute 100-140 meals within a hour time frame, however two staff may be sufficient.

7. Where will the distributions take place?

All distributions will take place on or in the patio of the Imperial Room at the Yorba Linda Community Center, 4501 Casa Loma Ave, Yorba Linda CA 92886.  

8. What do I need to bring for my distribution area?

The City will provide up to four tables and two chairs for your distribution area.  All other equipment (ex. , utensils, napkins, etc), items used for serving, or keeping meals to the appropriate temperature are the business’ responsibility.

9. What time should we arrive?

It is suggested that you arrive at least 30 minutes in advance to setup your booth and be prepared to start distribution of meals at the start of the distribution times. 

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MyCivic 311

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1. What is this new system and what does it do?

The City of Yorba Linda is now utilizing MyCivic 311 from Tyler Technologies to offer both a comprehensive mobile app and a web-based integrated civic request management system.

2. How do I create an account?

To submit a request, you must register an email address and password with Tyler Identity or sign in with another provider, such as Google, Apple, Microsoft, or Facebook, or Twitter. To register an email address through Tyler Identity, follow the steps below.

• Open the app or website and click Sign-in/Register. If you are using the app, users will be prompted to set their city. Select Yorba Linda;
• Enter your name, email address, and password;  
• Select "Register" and then you will receive a notification regarding e-mail verification; and
• Open your e-mail and find the verification e-mail. Follow the instructions to verify your account.

3. Is there a difference between the online portal and the MyCivic 311 mobile app?

The online portal (http://mycivic311.yorbalindaca.gov) and the MyCivic 311 mobile app contain the same request types and allow for the same information to be submitted. Please note, the MyCivic 311 mobile app adds the ability to use location services from your device to locate your current location, making it easier to submit a request.

4. What requests can be made in the system?

Currently, the system covers most Public Works and Park Service requests. In the future, more request types and departments will be added.

5. I already have an account in CivicPlus, do I need to make a new one?

Yes, the web portal and MyCivic 311 mobile app use a different service provider than CivicPlus. You must create a new account on the web portal or MyCivic 311 mobile app.

6. What if my request is an emergency?

City of Yorba Linda staff responds to service requests during regular business hours, Monday - Thursday 7:30 a.m. - 5:30 p.m. and alternate Fridays from 8 a.m. to 5 p.m. To report emergency-related services (i.e. broken sprinkler, tree-down, water main breaks, bees, down traffic signals, etc.) outside of regular business hours, please contact the Orange County Sheriff’s Department Dispatch Line at 714-647-7000, who will then contact City staff. Please be advised that MyCivic 311 is not to be used for emergencies.  For urgent matters that require immediate attention or a police response, call 9-1-1.

7. Who is Tyler and why do they want my information?

Tyler is a software developer that the City of Yorba Linda has selected to provide an Asset Management and Civic Request system. This system integrates with other systems used by the City.

• View Tylertech's Privacy Statement.
• View the City of Yorba Linda's Website Terms and Conditions page.

8. Can I upload videos?

Videos are not supported. Supported file types are:

• .jpg;
• .bmp;
• .gif;
• .png; and
• .tif.

9. Who do I contact to follow up on my request?

Residents should email mycivic311@yorbalindaca.gov or can call the Public Works Department at 714-386-3140. Please reference the request number assigned in all communications regarding your service request.

10. What happens if I forgot my password?

If you are using Tyler Identity for your username/password and forgot your password, you can reset it by selecting “Select Forgot Password” on the sign-in screen. Please note, you will receive an e-mail from noreply@identity.tylerportico.com with a link to reset your password. If you do not see this e-mail in a few minutes, please check your SPAM/Junk folder. If you forgot your password to one of the other login providers (Google, Apple, Microsoft, or Facebook), please follow that provider’s password reset instructions.

11. What if I do/do not want to be contacted regarding this request?

All correspondence will be made via the email address you provide. If you would like to be contacted directly regarding your request, please make a note in the Description field (on the web portal) or the Notes field (on the MyCivic 311 mobile app) that you want to be contacted and what the best way to reach you is. If you do not want to be contacted, you can place that in the notes as well. You will receive an email notification that your request has been received as well as a notification when that request has been closed.

12. What if I have multiple requests, can I make them all at once?

Each request should be made with a separate submission. This allows the individual request to be routed and tracked appropriately.

13. I want to make my request anonymously; can I do that?

No, all requests require a sign-in. To submit a request, you must sign in to the web portal or MyCivic 311 mobile app. Name, email address, and phone number are required fields. This information is not shared, is kept confidential, and is intended for the sole and exclusive use by the City of Yorba Linda staff for follow-up purposes.

14. Who sees my requests?

All information entered on the web portal or MyCivic 311 mobile app is visible to City Staff. Your ticket and the specific details will not be visible to the public. This information is not shared, is kept confidential, and is intended for the sole and exclusive use by the City of Yorba Linda staff for follow-up purposes.

15. What if my request is different than any of the options listed?

If your request does not fall into one of the predetermined request types, please use the “Miscellaneous” option. Be sure to clearly explain your request in the Description (web portal) or Note (MyCivic 311 app) field.

16. How do I go back to the beginning?

On the web portal, you can: 

1) cancel your request;

2) click on Portal Home; or 

3) use the browser’s back button. 

On the MyCivic 311 mobile app, you can use the back arrow at the upper left. If you chose to go back to a previous page, no details from the current page are saved.

17. Where can I find the information and/or download the app?

To download the MyCivic 311 App from the Apple App Store (iOS) or Google Play (Android), please scan the following QR code with your smartphone's camera app:

Alternatively, requests can be submitted through the MyCivic 311 web portal.

18. Who do I contact for technical questions?

All technical issues with the app can be e-mailed to 311help@yorbalindaca.gov.

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Planning

Show All Answers

1. How do I find the zoning of my property?

Zoning is the separation of a city into districts, or “zones,” that provide for the regulation of the intensity of development and allowable uses. If you know the location of your property, you may identify your zone by using the Zoning Map. You may also contact the Planning Division for zoning information at (714) 961-7130. 

2. Where is my property line?

Only a licensed Land Surveyor or Registered Civil Engineer licensed to practice surveying in the State of California can precisely locate property lines. If the property line must be precisely located, such as for construction of a property line wall, then the property owner must hire a licensed professional Land Surveyor or Registered Civil Engineer as indicated above to perform a lot survey. Note: The City does not provide this service. 

3. Can I subdivide my property?

Properties can be subdivided as long as all the subdivided properties comply with the development standards for the zone in which they are located. Any subdivision will require the approval of a tentative tract map or parcel map by the Planning Commission.

4. Where can I find information about building a new addition to my home?

Please refer to the Residential Development Standards for more detailed information related to development standards (e.g. setbacks, building height, lot coverage) and design guidelines. Development standards can also be found in the appropriate zoning district’s chapter of Title 18 of the City’s Municipal Code. Please contact the Planning Division at (714) 961-7130 to speak with a planner about the development standards for a particular property.

5. What are the development standards (i.e., setbacks, height limit, lot coverage, etc.) for my property?

Development standards are zone, and in some cases use and/or structure-type, specific.  Depending on the applicable zone, development standards are contained in Title 18 of the Yorba Linda Municipal Code and/or in the applicable Planned Community text. For assistance with determining applicable development standards, please contact the Planning Division at (714) 961-7130 to speak with a planner about the development standards for a particular property.  Development standards can also be found in the appropriate zoning district’s chapter of Title 18 of the City’s Municipal Code.

6. Can I add a second story on my home?

Any two-story building or two-story room addition closer than 70 feet to an existing single-family residence requires a conditional use permit be reviews and approved by the Planning Commission prior to the issuance of a building permit. Refer to Applications and Forms for additional information related to submitting a conditional use permit application.

7. How many dwelling units can I build on my property?

Properties in the R-A, RLD, R-E, R-S and R-U zones are limited to one dwelling unit per lot; however, Article IX of Chapter 18.20 of the Zoning Code allows for the establishment of one accessory dwelling unit on properties intended for single-family dwelling units under certain conditions. Please contact the Planning Division at (714) 961-7130 to speak with a planner if you have questions about accessory dwelling units. In multi-family zoning districts, the R-M zone allows for 10 dwelling units per acre, the R-M-20 zone allows for 20 dwelling units per acre, and the R-M-30 zone allows for 30 dwelling units per acre.

8. How many horses can I keep on my property?

Horses are permitted on properties in any R-A, RLD and R-E zone with a lot size of 15,000 square feet or larger. For properties in such zoning districts, or any R-S or R-U zone, with a lot size less than 15,000 square feet (but not less than 10,000 square feet) a conditional use permit is required for the keeping of horses.

The total number of horses permitted on a property is subject to the size of the lot as follows:

Minimum Lot Size	Maximum Number of Animal(s)
10,000 – 15,000 sq. ft.	1
15,001 – 17,000 sq. ft.	2
17,001 – 20,000 sq. ft.	3
20,001 – 25,000 sq. ft.	4
25,001 – 30,000 sq. ft.	5
30,001 – one acre	6 (Two (2) additional animals may be maintained for each acre of lot area above the first acre).

 

9. What are the City’s on-site parking requirements for residential uses?

Parking requirements for residential uses are listed in Chapter 18.22 of the City’s Zoning Code Yorba Linda. Please contact the Planning Division at (714) 961-7130 to speak with a planner about the parking requirements for a particular property.  

10. What are the sign regulations that pertain to my property?

There are multiple sign programs that have been approved throughout the City with unique sign regulations for those centers. Please contact the Planning Division at (714) 961-7130 to speak with a planner about the specific sign regulations for a particular property. 

11. I want to start a business in the City. What do I do?

Outlined below are three important questions to ask before opening a business in the City:

1. Is the type of business permitted at that specific location? Contact the City's Planning Division at (714) 961-7130 for assistance in determining.
   1. If yes, proceed to Step 2.
   2. If no, another location must be selected where the type of business is permitted.
2. Does the type of business require any special types of permits (i.e. Conditional Use Permit)?
   1. Contact the City's Planning Division for assistance in determining permit requirements.
      1. If yes, an entitlement application must be submitted and approved prior to starting your business. Contact the City's Planning Division for more information.
      2. If no, please proceed to Step 3.
3. Is any construction planned (i.e. tenant improvements, electrical, plumbing, etc.)?
   1. If yes, a building permit is required. Contact the City's Building Division at (714) 961-7120. 
   2. If no, a Business License must be obtained prior to opening your businesses.

12. What are the requirements for a home-based business?

Home occupations require a home occupation permit and are limited to the following criteria:

• There shall be only limited stock-in-trade associated with the home occupation, provided that keeping of such stock does not conflict with the other provisions of the Zoning Code, and provided such stock does not hinder the parking of vehicles in a garage. 
• A home occupation shall be conducted in a dwelling and shall be clearly incidental to the use of the structure as a dwelling.
• There shall be no external alteration of a dwelling in which a home occupation is conducted, and the existence of a home occupation shall not be apparent beyond the boundaries of the site, except for a nameplate in accord with the provisions of Chapter 18.24 of the Zoning Code.
• No one other than a resident of the dwelling shall be employed in the conduct of a home occupation.
• No motor or mechanical equipment shall be permitted other than normally incidental to the use of the structure as a dwelling.
• A home occupation shall not create any radio or television interference or create noise audible beyond the boundaries of the site.
• No smoke, odor, liquid or solid waste shall be emitted.
• No vehicles or trailers, including pick-up trucks and vans, or construction or other equipment, except those normally incidental to residential use, shall be kept on the site.
• A home occupation shall not create pedestrian, automobile, or truck traffic significantly in excess of the normal amount in the district.
  
  
  

13. How do I apply for entitlement permits?

All applications and requirements for entitlement permits can be located under Applications and Forms on the Planning Division page.

14. Who is the Planning Commission?

The Planning Commission is a five-member commission appointed by the City Council to review a wide range of site plan and subdivision map approvals to rezoning and annexation requests. In addition, the Planning Commission works to modify and update the City's General Plan and Zoning Code and recommends changes to the City Council. For more information about the Planning Commission, please refer to the Planning Commission Page.

15. How can I find out what is planned for a given property in the City?

Please contact the Planning Division at (714) 961-7130 to speak with a planner about any development planned or proposed for a particular property.  Major planning projects are updated on the City’s website and can be found on the Major Projects Page.

16. What are the public counter hours?

The public counter for the Planning Division is open Monday – Thursday from 7:30 a.m. to 5:30 p.m. and alternate Fridays from 8:00 a.m. to 5:00 p.m.