How do I create an account?

To submit a request, you must register an email address and password with Tyler Identity or sign in with another provider, such as Google, Apple, Microsoft, or Facebook, or Twitter. To register an email address through Tyler Identity, follow the steps below.

  • Open the app or website and click Sign-in/Register. If you are using the app, users will be prompted to set their city. Select Yorba Linda;
  • Enter your name, email address, and password;  
  • Select "Register" and then you will receive a notification regarding e-mail verification; and
  • Open your e-mail and find the verification e-mail. Follow the instructions to verify your account.

Show All Answers

1. What is this new system and what does it do?
2. How do I create an account?
3. Is there a difference between the online portal and the MyCivic 311 mobile app?
4. What requests can be made in the system?
5. I already have an account in CivicPlus, do I need to make a new one?
6. What if my request is an emergency?
7. Who is Tyler and why do they want my information?
8. Can I upload videos?
9. Who do I contact to follow up on my request?
10. What happens if I forgot my password?
11. What if I do/do not want to be contacted regarding this request?
12. What if I have multiple requests, can I make them all at once?
13. I want to make my request anonymously; can I do that?
14. Who sees my requests?
15. What if my request is different than any of the options listed?
16. How do I go back to the beginning?
17. Where can I find the information and/or download the app?
18. Who do I contact for technical questions?