What if my request is an emergency?

City of Yorba Linda staff responds to service requests during regular business hours, Monday - Thursday 7:30 a.m. - 5:30 p.m. and alternate Fridays from 8 a.m. to 5 p.m. To report emergency-related services (i.e. broken sprinkler, tree-down, water main breaks, bees, down traffic signals, etc.) outside of regular business hours, please contact the Orange County Sheriff’s Department Dispatch Line at 714-647-7000, who will then contact City staff. Please be advised that MyCivic 311 is not to be used for emergencies.  For urgent matters that require immediate attention or a police response, call 9-1-1.

Show All Answers

1. What is this new system and what does it do?
2. How do I create an account?
3. Is there a difference between the online portal and the MyCivic 311 mobile app?
4. What requests can be made in the system?
5. I already have an account in CivicPlus, do I need to make a new one?
6. What if my request is an emergency?
7. Who is Tyler and why do they want my information?
8. Can I upload videos?
9. Who do I contact to follow up on my request?
10. What happens if I forgot my password?
11. What if I do/do not want to be contacted regarding this request?
12. What if I have multiple requests, can I make them all at once?
13. I want to make my request anonymously; can I do that?
14. Who sees my requests?
15. What if my request is different than any of the options listed?
16. How do I go back to the beginning?
17. Where can I find the information and/or download the app?
18. Who do I contact for technical questions?