What requests can be made in the system?

Currently, the system covers most Public Works and Park Service requests. In the future, more request types and departments will be added.

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1. What is this new system and what does it do?
2. How do I create an account?
3. Is there a difference between the online portal and the MyCivic 311 mobile app?
4. What requests can be made in the system?
5. I already have an account in CivicPlus, do I need to make a new one?
6. What if my request is an emergency?
7. Who is Tyler and why do they want my information?
8. Can I upload videos?
9. Who do I contact to follow up on my request?
10. What happens if I forgot my password?
11. What if I do/do not want to be contacted regarding this request?
12. What if I have multiple requests, can I make them all at once?
13. I want to make my request anonymously; can I do that?
14. Who sees my requests?
15. What if my request is different than any of the options listed?
16. How do I go back to the beginning?
17. Where can I find the information and/or download the app?
18. Who do I contact for technical questions?