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Posted on: September 22, 2021

Introducing MyCivic 311: The City's New Mobile Service Request App

Introducing MyCivic 311, a mobile service request app

The City of Yorba Linda has launched the new MyCivic 311 Service Request Mobile App which allows residents to request repairs around the City. With just a few taps to the phone, users can report issues to the City including potholes, streetlights, report graffiti or missing street signs, and much more. The City is excited to launch this new app after listening to feedback from the community and receiving many requests for a solution optimized for mobile devices so that residents can report issues on the go.

NEW FEATURES OF MyCivic 311

This new system provides several advantages for both citizens and the City:

  • You can now submit a service request on a mobile app. You can download the app on iOS and Android smartphone devices;
  • Greater insight and control over requests for the City, meaning issues can be routed and resolved more quickly; and
  • Integration with the City's enterprise resource planning system, allowing staff to better track resources and improve the City's overall efficiency in managing these service requests.

Please note, the City has also ended support of the previous "Citizen Request Tracker" web application as of 5:30 p.m. on Tuesday, September 21, 2021. All requests submitted to the City before the Citizen Request Tracker was taken offline will be addressed through that system.

REPORTING INFORMATION

The new MyCivic 311 mobile app offers many benefits, and requests can also be submitted through the MyCivic 311 web portal. As always, residents may also report issues and request repairs by calling our Public Works Department at 714-386-3140.

FOLLOW-UP QUESTIONS

Residents should email mycivic311@yorbalindaca.gov or can call the Public Works Department at 714-386-3140. Please reference the request number assigned in all communications regarding your service request.

TECHNICAL CONCERNS

All technical issues with the app may be reported to 311help@yorbalindaca.gov.

EMERGENCY-RELATED ISSUES OUTSIDE OF NORMAL BUSINESS HOURS

City of Yorba Linda staff responds to service requests during regular business hours, Monday - Thursday 7:30 a.m. - 5:30 p.m. and alternate Fridays from 8 a.m. to 5 p.m. To report emergency-related services (i.e. broken sprinkler, tree-down, water main breaks, bees, down traffic signals, etc.) outside of regular business hours, please contact the Orange County Sheriff’s Department Dispatch Line at 714-647-7000, who will then contact City staff. 


Please be advised: MyCivic 311 is not to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.

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